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Jul 24, 2020 1:12:31 PM

What’s the Connection Between CRM and Digital Marketing?

A business’ online presence has been important for at least the last decade but today, with more people stuck at home and nervous about shopping in stores due to the Coronavirus, the importance of digital sales cannot be overstated. Second to digital marketing and digital sales are the relationships that businesses build and manage. More and more businesses are investing in customer relationship management (CRM) applications and strategies in order to better their ability to interact with and adjust their responses to their customers. A CRM is a set of applications that a business uses to manage their customer data from across different communication channels such as live chats, emails and phone calls. Data collected may include personal information, purchase history and preferences, complaints or concerns, and keyword patterns. The CRM allows managers to review the data from interactions with their customers in real-time, which means businesses can react to it quickly to adjust their customer relationship methods as needed.

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May 29, 2020 2:16:38 PM

10 Things I Learned from Hubspot Sales Lion Bootcamp

Wow! What a couple of months it has been. I heard about the Pipeline Generation Bootcamp and it interested me but I wasn't sure what I would get out of it. Well, I am so thankful that I did because it has changed my entire outlook on how to grow my agency through digital sales.

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